I inquired about a 2007 BMW 328i and received a response the car was available. I set an appointment with Sam for 2:00 PM Sunday. I showed up with my wife in a newer Mercedes E-Class. That's where it all went bad. Apparently a Mercedes owner is considered lower class in a VW dealership. We were left in the show room. No one talked to us, no coffee, no go away or go to hell. I could have asked for spare change and been ignored. We went for walk to find the care we wanted to see. We found it. An extremely professional employee who was detailing vehicles advised me the car had been sold and was being delivered. So, rather than pick up a phone and tell me the car was gone the village idiot let be drive all the way across Tampa to learn this vital information from the guy washing cars.