I was having some concerns about some of the changes in my life and how they would affect my insurance rates. I talked to my agent Chrisann who totally put me at ease. She was patient and comforting and explained all the details to a tee. She showed me that I had no reason to be concerned and basically held my hand through the process. i felt like I was talking to an old friend. But now I have a new friend. Thanks Chrisann!