I must say I was not impressed with the quality of care at Live Oak. Our appointment was scheduled for 4:15 and the Dr. didnt even see us until close to 6 o'clock. When she finally did see us she didn't even bother to introduce herself or answer any of my concerns. I am a first time dog owner and while visiting Live Oak my pup was diagnosed with Hook Worms, the Dr. did not debrief me on this condition and was eager to pass the responsibilities on to her staff. She also scrutinized my pets hygiene and suggested that since I clean my ears more than once a week, I should do the same for my pup. To measure a dog against human standards is just absurd. I also bath daily does this mean I have to bath my pup on a daily basis? The receptionist was enthusiastic and very helpful. Hopefully Doc. was just having an off day, as far as first impressions go she left a horrible one on me and my pet.