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Lite Touch - 26 Reviews - 40 Exchange Pl, New York, NY - Beauty Salons Reviews - Phone (212) 480-4955

Lite Touch

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40 Exchange Pl
New York, NY 10005
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(212) 480-4955
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Reviews

( 15 )
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( 1 )
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( 5 )

Best

I went for a consult, and I had a consult with Dr. Klapper, He was really arrogant and cocky. I would never have surgery with him! Pros: Great Service, Great staff

Worst

I have always gone to the 45th Street office but it seems from the great reviews that the Exchange place office is a lot more professional and pleasant. My usual technician was o...

Robbed Blind 1/15/2009

I've been gettin tattoo removal from lite touch since summer 2005. The lady who signed me (Lisa Scala) up was definitly a con artist but most ppl are these days so I paid it no mind. She flirted wit my boyfriend shamelessly obviously because he was the one paying. We paid close to 3 grand upfront an until now i had little to no problems. The technicians were very unfriendly an uninformative and I never saw the con artist women who signed me up in the office again. Being that I have to wait 6 to 8 weeks in between sessions some time has passed since I've visited the b'dway office. I called yesterday to schedule my appt, no answer. I called today still no answer and the voice message doesnt say anything out of the norm. I decided to check the website and thats how I found out their no longer in buisness. Theres a number to call and when I called the number the lady was rude and simply let me know they have nothing to do with lite touch but if I want to pay for more tattoo removal then they would help me. They claim to not have my file and they dont have any further information. I'm taking lite touch to small claims court and hopefully I'll get my money back. They burned me so bad I dont ever want laser tattoo removal again from any where. I'm going to try wrecking balm.\r Pros: absolutly none Cons: lite touch and lisa scala are cons more

LITE TOUCH= BUNCH OF CROOKS 12/14/2008

LIte touch laser has scammed dozens of people! they have literally disappeared. Search on yelp you are not alone. ACTION MUST BE TAKEN. I lost over $5000\r \r shame on them! Cons: um they disappeared..and laser cosmetica refuses to treat us more

Avoid Joanni 7/22/2008

I have always gone to the 45th Street office but it seems from the great reviews that the Exchange place office is a lot more professional and pleasant. My usual technician was out so I had to see a woman named Joanni. She was extremely rude, curt, and unprofessional. She burned my skin so badly I had to take a cab to Jersey not to mention she didn't even complete the treatment properly. So it does matter who does your treatment as I've had to learn the hard way. Pros: Good place overall Cons: few bitchy and rude technicians more

Lite Touch 7/22/2008

I went for a consult, and I had a consult with Dr. Klapper, He was really arrogant and cocky. I would never have surgery with him! Pros: Great Service, Great staff more

Okay Value, Horrible,Unprofessional Service at the 45th St Location 4/22/2008

The woman who scheduled my appt was extremely helpful and informative so I went ahead and scheduled my appointment at the location on 45th Street. I was shuffled in and was escorted in for my consultation with a woman who was so unprofessional and tactless, I dont remember her name but she had long black hair. When I asked about different packages or what they had to offer, she gave me dirty looks and treated me not like a customer but someone who was annoying her. I had never had laser hair removal before and wanted to know what it was going to be like, I didnt really get much information as far as that either. After I had my consult, I waited an additional 35 or so minutes until I was seen. My technician spoke maybe two words to me, explained NOTHING and with that she handed me a sheet of what to do afterwards and precautions, I asked several times for someone to go through it with me and I received nothing. I will NEVER go back here again. Its too bad because the woman who helped me on the phone at the 40 Exchange Location number was very nice, but the lack of customer service and professionalism held at 45th St ruined it for me. Even the way the staff walked around the office and interacted with one another, going out for smoke breaks, yelling down the halls, I felt like I was in a gymnasium rather than an office where I was going to have a procedure. They should really get someone in there to clean this place up if they want to get any new business~ Pros: I cant think of any Cons: Staff, Customer Service, Lack of professionalism more

I left SOOO happy! 4/7/2008

Today was my third treatment (laser hair removal) in Lite Touch (45th Street) and my technician was Audra. I was coming there a little disappointed after the first two treatments since my previous technicians did not give me the customer service I expected (barely spoke, rushed through the procedure, did not even try to make me feel comfortable and I felt like a burden rather than a welcomed customer) - though I was HAPPY with the RESULTS, I MUST say (I did not have to shave for several weeks and then only little hair started growing which is fine since I just started the whole treatment). BUT AUDRA was quite the contrary. She welcomed me with a smile, talked to me through the whole procedure and I felt at ease with her. I did not have to stop her once during my brazilian nor my armpits (which did not happen before because I was feeling pain). She also offered me an ice-pack to ease the pain and applied calming cream when she was done. I was just one happy customer with her. I can definitely recommend Lite Touch, after years of shaving and waxing my thick hair I cannot wait to finally get rid of it. And yes, my future appointments will be with Audra. Pros: nice office, happy with the results Cons: I would expect the same customer service from all the technicians more

Dr.Klapper is pretty famous. I had no idea 4/3/2008

First off... I am a nurse in the operating room at NYU and even years after he left Dr.Andrew Klapper is still a legend here. He was considered one of the best hands to come through that program in decades. I have seen him operate firsthand and it's pretty amazing. I saw the advertisement in the paper went in to see what it was all about and nearly fell off the exam table when he walked in. Unlike every great surgeon in the city who is full of himself Dr.K is a humble down to earth guy who consistently does amazing work. Now about my surgery: It was a professional and well executed experience. I met his assistant Audrey who was amazing and his office manager Debbi who is the best and was walked through every step of the procedure with my hand held. I had liposuction of my abdomen and flanks and I have to ask you how many doctors are cool enough to talk to me in terms of too much ""Ben and Jerry's"" here and there? I just love that guy. My surgery was performed with sedation and full monitoring and as an OR nurse my threshold for levels of safety is very high. I went to see two other doctors in the city one a dermatologist and one who I found out only when I met him was a gynecologist(with an attitude I might say... I would avoid Neil Goodman at all cost---this doctor actually thinks he is the best at what he does and haas no problem telling you that. In my experience when a doctor has to tell you that they are usually far from it) both offered me liposuction without an IV and off a monitor... NO WAY!!! Anyway I am rambling... back to my surgery. I had standard liposuction... Dr.Klapper if you can believe it tallked me out of the Cool Lipo Laser and told me to save my money! When does a doc do that? He kept me in recovery until I peed indicating it was safe to go home. He called me that night to see how I was. His staff called me that night. His anesthesiologist called me!!! can you believe the caring? I had no bruising... I look amazing... I highly recommend Pros: Dr.Klapper Cons: Waiting List For Surgery, Not Enough Seating in Crowded Waiting Room more

Happy client 3/27/2008

I use to feel like everybody was paying attention to my excess hair. I think its worth it to have a consultation, you'll at least know that you're not alone with your hair problems. I was greeted with hospitality and treated in a professional manner, by my technician. I had my back done by Angela and i felt absolutely confortable and i'm very happy with the result and the headache of shaving is gone. I'm gonna enjoy each visit, thinking about the result. I look Amazing!! Pros: clean, good customer service Cons: noise more

The best technician!!!! 3/10/2008

i have been all over, where lite touch have offices, but the one in East side, Madison at 45th St. from my experience is the best office! From reception, the manager-Theresa-, the technician-Angela-, everything is so confortable and profesional. Is very hard to find a good and knowledgeable technician, and in the same time concerned about my goals too. i saw a lot of tech. and treated by them, but never satisfied!!! But with Angela now, is giving my confidence back and I'm happy with my results and ready for the summer. I'm indian and so my hair...and I want to thank u lite touch and the -BEST! -crew from East side-Theresa, Angela-for the effort you put in your job to make people happy. I feel like a new girl now! Pros: good management, good technicians!!! Cons: crowded, noise. more

THE BEST LAZER TECHNICIANS IN THE CITY !!!!!!! 2/15/2008

LITE TOUCH LAZER HAS THE MOST AMAZING STAFF IN THE CITY , I HAVE BEEN THE BEST CLIENT FOR OVER 3 YEARS , THEY ARE MY FAMILY!!! ABIGAIL IS MY TECHNICIAN SHE IS THE GREAT AND OF COURSE SHE IS BEAUTIFUL LOL SMILE ABI ...ASHLEY, ALINA LISA AUDRA JUST TO NAME A FEW THEY ARE THE BEST CREW EVER !!! Pros: ABIGAIL, LISA, ALINA more

Best laser hair removal in the city!! 2/15/2008

Everyone is really pleasant and they make you feel as if you were home. I'll definetely recommend this place. It's great. After awhile, it becomes a comfortable and familiar place. Above all, the technician who I've been seeing is patient and understanding. I love it.\r \r \r \r \r \r \r Pros: technicians and management more

Best Laser Hair Removal 2/7/2008

I have been going to Lite Touch for almost 1 year and I am very happy with my results. Definitely consult with Lisa first! She is the best and very reasonable. Audra is my technician and I feel very comfortable with her! She does a great job and is a lot of fun! I highly recommend lite touch for to get rid of any unwanted hair! more

Best Laser Hair Removal 2/3/2008

I feel like family everytime i have my laser treatment. Audra my technician is gentle and makes me feel super comfortable. I will use Lite Touch for all my future medi spa treatments.\r For now I am truely enjoying having my hair grow back less and less!! A few more sessions and i will never have to shave again...how FABULOUS!\r I Highly recomend using lite touch Pros: super friendly and clean more

Lite Touch gives results 2/1/2008

I would just like to give the owners and the whole staff of lite touch two thumbs up for the greatest hair removal I have ever endured in my 5 years of looking for a consistent practice. I have been to many ?Laser hair removal"" places and I have been dissatisfied with all of the results. Hair has not only grown back but I have been burned with the laser many times, till I found lite touch. As soon as I walked in the door for my consultation I knew that this was the solon for me. The staff made me feel like they really cared about all of my concerns and problems and not my money or a sale. They addressed all my concerns in the most loving professional manner that I feel I deserve, and the results are more then what I even expected. I had my last treatment in august 2006 and I have not had one hair grown back since, and its now 2008. I also have had no bumps or in growns at all and even the heavy shadow I had on my neck area has completely diapered. Now the area has fresh even toned skin that looks so clean and new. I was also never burned with the laser and all the technicians have been ever so gentle with the laser on my skin making the experience painless and fun. After every treatment I would walk out the office feeling brand new. It is priceless to have no bumps no more dark shadows and also in the summer time to just put on lotion and walk out my door. The staff is knowledgeable and concerned about my goals. Thank you lite touch for giving me my self esteem back and getting me summer ready......yours truly hairless bunny Pros: The best concerned staff and the best results ever Cons: none found from me more

Its Really Gone, No more hair 2/1/2008

OMG. I honestly have to thank Litetouch and all there staff at the Exchange Place location. At first I was very scared in getting LHR but then One of my friends helped me make a decision in choosing a good place to do treatments for me I was interested in LHR- in the bikini area and legs I was scared in the price quotes I was in store for but when I was given a price I was very comfortable with the arrangements made I am very pleased with the staff the place is always clean and the help is incredible. I would recommend this place to anyone who is need to get LHR- best choice I ever made. NO MORE DAGG HAIR. Pros: The staff Cons: They don't take Monopoly money more

Hair grows in, they laser out 2/1/2008

Thanks litetouch I have no complaints about the kind of work you offer to the public I trust the workers they have. Very clean place and the young ladies at litetouch are very polite and friendly The owner Mark gave me a deal on a package and he was able to offer some of my friends and co-workers a deal as well as of August 2007 I have not shaven my arm pitts or My kitty thanks litetouchhhhhhhh more

Unsatisfactory record on Better Business Bur. 1/31/2008

Check out Better Business, it has listed this place as unsatisfactory according to customer complaints. ""In August, 2007, the Better Bus. Bureau sent correspondence to this firm regarding its advertising practices. The firm did not respond."" more

Lite Touch 1/30/2008

I would like to highly recommend Lisa Croce. Very professional and thorough with price. Ana is the very best skin care specialist. My experiences with her. So if you ever want excellent results just ask for Ana. Laser hair removal great results. As you can tell I have some procedures done. Lisa made me feel very comfortable. Excellent manager. more

Thanks a million 1/24/2008

Did not expect in any way, what I would get with such a little studio at first. But in the end, I would have to say it was a sound experience. This is the perfect place with its combination of cleanliness, professionalism and warm atmosphere. Let me not forget, prosperous in every which way. Greeted at first by a warm receptionist , I then felt comfortable and less anxious about my procedure. I sat down and glanced at my watch and realized I was 10 minutes early. little did I know, this place really meant what they said about the importance of being on time for appointments. Less than 10 minutes and I was already called into the room where I would be getting my first procedure for laser tattoo removal. I couldn't believe on how precise this place was on my appointment time and how they took me in to almost exactly the time they set the procedure for. The dermatologist in charge of doing this procedure on me had greeted me in the waiting room and than had led me into a very tidy and sanitary room. After about 10 minutes of an annoying feeling and having to wear protective eye- wear, my first session was completed. I was soon bandaged up and had made my next appointment for the 2nd treatment which would be in exactly 8 weeks. I had done this for the next 2 years and before I knew it, I knew the whole staff by first name and my entire tattoo.. was gone! It was gone and the area was most importantly, scar free. LiteTouch studios really backed their promise on how the procedure would leave no scars, would be virtually pain free and that with the proper after care, would be blemish free as well. Well, I got everything I could of asked for and more. I will continue to come back here for sure for any future cosmetic care. I highly recommend this place to anyone who wants any type of laser procedures done. more

LOOK ELSEWHERE 10/5/2007

I went to LiteTouch with a girlfriend of mine to receive lower ab lipo. She found the add in the Metro-and we thought the deal for $1999 sounded to good to be true-well it was. These people are not educated enough in this area -I have permanent BOTCH scars on my body to prove it. I went through months and months of trying to work with them to see if the situation could possibly be rectified or helped-but on one of my last visits I broke down and cried realizing that they has me going around in circles because they were unaware of what to do. My girlfriend also had an uneven stomach, someone even commented to her husband asking ""if there was something wrong with her stomach"". Its so ashame....seeing that advertisement has turned into a NIGHTMARE. We have wasted TEARS, TIME, and our MONEY. Be wise and research before you get something like this done. Pros: Lorel Cons: the entire experience minus her. more
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Editorial

  • Laser hair and tattoo removal, microdermabrasion, acne treatment, teeth whitening, plus anti-aging treatments such as Botox and Restylane.

  • 5/16/2005 Provided by Citysearch

Additional information

  • Payments:

    Visa, Master Card, Discover, American Express
  • Neighborhoods:

    Financial District, Downtown, Financial District (Wall Street)
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