I have been a patient of this office for several years. My son has recently been a patient for the treatment of acne. The nurses and doctors themselves are lovely, but the office staff is the absolute worst I have ever experienced. They are rude, unconcerned, and miserable to deal with......constantly and consistently. My son is required to make monthly visits as part of his treatment. He has two months left, and I am literally counting the days to be finished with this office. Month after month, there is some issue or mishandling that makes it a hassle and miserable experience. Yet, I receive weekly soliciations for more cosmetic procedure business. Perhaps they should consider slowing down on the soliciation of new business until they can remotely figure out how to handle the patients they have. It is almost surreal dealing with them month-to-month. I have spoken with Dr. Benest, and it is almost as if she has the apology scripted....until she hangs up and it's shoddy business all over again. Be prepared to be frustrated....far beyond what should be expected from a professional office.