Imagine this!! Forest City N.C. License Tag office: 10:30 Friday Morning: 4 clerks on duty: 3 customers:
One clerk actively helping customer # 1, Second clerk appears to be working on paperwork (No customer at counter, 2 waiting in line) and does not recognize customers, Third clerk doing nothing but staring out the window, Fourth clerk (Agency owners' daughter) hidden out of sight .
Minutes later the third clerk appears to motion for the next customer in line but refuses her advance. The last customer in line asked who she was motioning for and------SHE WAS MOTIONING FOR A MAN STANDING OUTSIDE THE BUILDING TALKING ON A CELL PHONE--- Her explanation, HE WAS GOING TO GET A FORM WHICH HE DID NOT HAVE.
When I questioned this procedure the owners daughter became very defensive and let me and the other customer know without any uncertain terms that WE ARE ONLY PEOPLE WHO NEED HER SERVICES and we have few choices other than stand in line and await their call.
I have personally avoid any contact with that office for many years because I remember their attitude and service. I feel sorry for the poor out of state person moving to Rutherford County who forms an opinion on the residents of our friendly community based upon the unfriendly, dictatorial, attitude of that office.