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Lexus of Thousand Oaks - 1 Reviews - 3601 Auto Mall Drive, Thousand Oaks, CA - Other Reviews - Phone (805) 267-3400

Lexus of Thousand Oaks

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3601 Auto Mall Drive
Thousand Oaks, CA 91362
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(805) 267-3400
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Lexus of Thousand Oaks - Thousand Oaks, CA

Reviews

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They may have a great sales team but their service department is another story... \r \r I recently received a radiator flush and refill from this dealer but as I got home, I not...

Poor Service Management 10/4/2011

They may have a great sales team but their service department is another story... \r \r I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumer's standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasn't their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but af more
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Your full service Lexus dealership - Lexus of Thousand Oaks.

Additional information

  • Hours:

    Mon - Fri: 8:30 AM to 8:00 PM; Sat: 8:30 AM to 7:00 PM; Sun: 10:00 AM to 6:00 PM;
  • Neighborhoods:

    Thousand Oaks
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