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Les Schwab Tire Ctr - 7 Reviews - 4105 SE Powell Blvd, Portland, OR - Auto Parts Reviews - Phone (503) 788-0576

Les Schwab Tire Ctr

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4105 SE Powell Blvd
Portland, OR 97202
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(503) 788-0576
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Reviews

( 3 )
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( 3 )

Best

I was having a crappy day after waking up to flat tire this morning. I went into Les Schwab and after about twenty minutes they told me my car was ready to go and there was no cha...

Worst

I've been taking our cars here for the last decade, and up until now have been relatively satisfied. My mechanic said we needed new tires and an alignment, so I brought in our car...

Fall from grace 2/14/2012

I've been taking our cars here for the last decade, and up until now have been relatively satisfied. My mechanic said we needed new tires and an alignment, so I brought in our car last week. The repair tech said the tires still had wear left, and suggested they just do an alignment. I was surprised, but figured he might know better than my mechanic. I asked him to please take a closer look at all 4 tires. He did, and suggested I come back in 3-5k for replacement. He scheduled me for an alignment later that day. When I came back I turned the car over to a different guy, who immediately went to work (or so I thought). 50 minutes later he returned to tell me he couldn't get to the alignment before we'd talked about replacing the tires. I relayed my conversation with the other technician, and the new guy suggested he show me the tires. I turned him down, saying I trusted my mechanic's advice. I told him how incredibly frustrated I was to have wasted 1-1/2 hours of my work day on this problem, which was still not fixed, and now I'd run out of time. (What had he been doing for the 50 minutes he was supposedly doing an hour-long alignment!? There was only 1 other car in the bay.) His response: ""sorry"" As I was leaving the guys behind the counter asked if I was all set, and I let them know how un-set I was. They're response: ""sorry"". Since when does Les Schwab settle for a pathetic ""sorry"" in the face of such incompetence and disrespect for customers' time? Can they not minimally train their employees to tell when a tire needs replacing, or to know that an alignment on old, worn tires is a waste of customers' money? I highly recommend Affordable Tire Co. on Hawthorne and 7th, a locally owned place that my mechanic rec'd. Great folks, great service, 20% cheaper than Les Schwab. more

Did not live up to their rep! 5/2/2011

BE WARNED: Les Schwab does not fix leaks and flats for free unless you have a receipt! Spent 2 hours and $12.75 on a Monday afternoon just to get a leak repaired. Not only did they charge for something they supposedly used to do for free even if you didn't buy the tire from them, but they didn't tell even me there was going to be a charge until it was done! I also asked to get the spare and front right tires swapped because another LS store accidentally put the new tire on the spare rim, and this place wouldn't do it without a receipt even though the spare was in a LS bag with a LS tire on it. Furthermore, the man who helped me, who appeared to be the manager, was unfriendly, dismissive, and did not inform me about the charge ahead of time or even give me an estimate on how long it would take. When I told him one of the new tires was put on the wrong (spare) rim and that it was in the trunk, all he said was, ""Well that doesn't help me."" Wait, I am supposed to help him? I thought it was the other way around. At the very least, he could been polite, and said ""I'm sorry, I would like to correct the mistake that one of our stores made, but our policy does not allow me to do that unless you have a receipt."" And then he could have bothered to tell me he was going to make me wait 2 hours to plug a leaky tire and then charge me for it. more

Complimentary Service or FREE! 2/26/2011

I was having a crappy day after waking up to flat tire this morning. I went into Les Schwab and after about twenty minutes they told me my car was ready to go and there was no charge. Apparently there was a nail in my tire and they plugged up the hole and put it back on for me. All for NO CHARGE! How often does that ever happen in this country? Never. The people there are always super friendly and professional to boot. They made a customer for life today. I wish other businesses would follow their model. It's smart. And nice. more

Good people, good place 3/24/2009

I go to this shop a couple times a year for winter tire swaps and other repairs. The workers and desk staff have been consistently polite and helpful, the prices seem reasonable, and the waiting room accouterments are first rate by auto repair shop standards. Pros: customer services Cons: a bit of a wait sometimes... more

Do not buy your tires here... 12/25/2008

Do not buy your tires here unless you want to be taken advantage of. Long story short this place took my none LS tires off last yr which were in like new condition. In the process they damaged them and didn't tell me. I took them back this yr and when they wouldn't put them on I was really confused. The guy showed me the damage, said that they wouldn't put them on the car do to the damage, that who ever took the tires off must have damaged them. I told the guy ""Funny you guys are the ones that took them off."" Nothing! I went straight to Sears were they put the tires on do to the simple fact the damage was only cosmetic and they said that Les Schwab was just trying to get me to buy new tires. Do not buy your tires at Les Schwab. Pros: They have none... none... no Pros what so ever!!!! Cons: They will take advantage of you... everyone! more

An Honest Repair shop 8/3/2005

Les Schwab Tire centers have been a portland favorite for many years. what I like the most is that they are honest in their estimates and don't trry to mislead the customer. They tell you the work needed and write up a complete quote. Their tires are a good value for the money and they are always plesant to deal with. more

Wouldn't go anywhere else 5/20/2002

I love Les Schwab, and I'm not one to get excited about car stuff. Great service, even though they're always slammed. You can be in for a long wait, but with the free popcorn, TV and magazines, it's not so bad. Worth it, considering the free fixes, service and peace of mind. Pros: excellent service, waiting room Cons: often backed up more
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Doing the Right Thing Since 1952

Owner Message

  • Les Schwab is one of the leading independent tire dealers in the United States. Our quality customer service sets us apart from the other guys. We are proud to feature an extensive tire, brake and battery selection, as well as quality automotive repairs. When you shop at Les Schwab, we promise you the best tire value. This means you get Free Peace of Mind Protection and Free Lifetime Tire & Mileage Care included in your purchase. We are here for the life of your tires, not just today's transaction.. Tires,Passenger,Car,Light Truck,SUV,Pickup,Traction,Snow,All Season,Custom Wheels,Aluminum,Chrome,Brakes,Alignment,Front End,Shocks,Struts,Lift Kits,Batteries,Parts,Service,Chains,Tire Dealers,Shops,Stores

Additional information

  • Hours:

    Mon. - Fri. 8am - 6pm;Sat. 8am - 5pm;Sun. CLOSED
  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Southeast Uplift Neighborhood Program, Richmond
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