I've been taking our cars here for the last decade, and up until now have been relatively satisfied. My mechanic said we needed new tires and an alignment, so I brought in our car last week. The repair tech said the tires still had wear left, and suggested they just do an alignment. I was surprised, but figured he might know better than my mechanic. I asked him to please take a closer look at all 4 tires. He did, and suggested I come back in 3-5k for replacement. He scheduled me for an alignment later that day.
When I came back I turned the car over to a different guy, who immediately went to work (or so I thought). 50 minutes later he returned to tell me he couldn't get to the alignment before we'd talked about replacing the tires. I relayed my conversation with the other technician, and the new guy suggested he show me the tires. I turned him down, saying I trusted my mechanic's advice. I told him how incredibly frustrated I was to have wasted 1-1/2 hours of my work day on this problem, which was still not fixed, and now I'd run out of time. (What had he been doing for the 50 minutes he was supposedly doing an hour-long alignment!? There was only 1 other car in the bay.) His response: ""sorry"" As I was leaving the guys behind the counter asked if I was all set, and I let them know how un-set I was. They're response: ""sorry"".
Since when does Les Schwab settle for a pathetic ""sorry"" in the face of such incompetence and disrespect for customers' time? Can they not minimally train their employees to tell when a tire needs replacing, or to know that an alignment on old, worn tires is a waste of customers' money?
I highly recommend Affordable Tire Co. on Hawthorne and 7th, a locally owned place that my mechanic rec'd. Great folks, great service, 20% cheaper than Les Schwab.