I dropped off antique door hardware to be refinished on July 25, 2017 and was told it would take 7-10 business days to complete. Arrived to pick up items on 8/15 and upon review of the door hardware I noticed that my crystal door knobs were pitted and ruined. At this point the lady at the front desk summoned the owner, Keith Leonard, and when confronted about the door knobs and my request for a more detailed cost breakdown of the items he became very irate, started yelling and demanded I leave the store. I stated to Mr. Leonard that it was only fair for me to pay the $125 dollar tab minus the damage to the doorknobs but he refused to accept my payment. His demeanor and body language was to the point I felt threatened he was going to inflict physical harm and so I left without pressing the issue further.
Consumers should be allowed to question an item being damaged without the unprofessional and hostile environment that was created by Mr. Leonard.