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Lenscrafters - 1 Reviews - 2736 N Clark St, Chicago, IL - Chiropractor Reviews - Phone (773) 248-8866

Lenscrafters

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2736 N Clark St
Chicago, IL 60614
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(773) 248-8866
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Lenscrafters - Chicago, IL

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I made a 6pm appointment for an eye exam, and I was a new patient. I called early that morning to see if I could come earlier and the women who answered said they were booked. Hal...

Bad customer service, WAY late appointments 8/22/2007

I made a 6pm appointment for an eye exam, and I was a new patient. I called early that morning to see if I could come earlier and the women who answered said they were booked. Half jokingly, I said, "Uh, I hope that doesn't mean they will be running late." She didn't answer. I rushed after work to be on time at 6, and checked in. I was told to wait. At 6:15 I hadn't been approched at all. I asked how behind the doctors were, and an employee said they were just one appointment behind, which meant "10 minutes at the latest." A few moments later I was taken to a room to wait for a doctor. The guy who told me it was a 10 minute wait said to the guy who took me to the room, "tell her theres a wait because she's in a hurry." So the guy said to me,"Oh, you're behind schedule?" I said, "No, YOU'RE behind schedule." It was now 6:25. He said I would have a 20 minute wait in this room, and the exam would take 25 minutes. This meant that they were running 45 minutes behind schedule, and no one called me, or told me that honestly when I checked in, until I pushed to inquire. I had to be somewhere at 8, and didn't have time to wait. I left. On my way out, one of the guys asked if I wanted to reschedule. That's a joke. I scheduled elsewhere. more
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Schedule an appointment today, or visit our website to view frames, order contacts & see special offers. LensCrafters loves caring for eyes!

Owner Message

  • What sets LensCrafters apart from the rest? It's pretty simple -our unwavering, never-ending commitment to quality glasses & your satisfaction. Every one of our stores is ready to cater to your eyewear needs. We love your eyes, & we'll do whatever it takes to make sure you love everything about your experience.
    Optometrists
    LensCrafters cares about your overall eye health & improving your vision. Since most of our stores have Independent Doctors of Optometry next door, the independent optometrist & the LensCrafters' opticians can work together to meet all your vision care needs. Quality Eyeglasses in About an Hour!
    LensCrafters was founded in 1983 on a simple idea: Provide customers with a pair of quality glasses in about an hour. That idea was revolutionary then & still is today.
    We have long been committed to quality eyeglasses & prescription sunglasses. Every pair of eyeglasses we sell is inspected at least twice before it ever reaches you.
    *One-hour service available in most locations. Some prescriptions or lens materials may require additional time. 90-Day Unconditional Guarantee
    If you don't love your new glasses for any reason, you can exchange or return them, in original condition, for a full refund within 90 days of the date of original purchase.
    Unlimited Free Cleanings & Adjustments LensCrafters will keep your quality eyeglasses clean, fitting properly & feeling like new at no charge for as long as you own them. Just stop in the store nearest you.. Prescription Eyeglasses,Prescription Sunglasses,Contact Lenses,Eye Exams,Eyeglass Lenses

Additional information

  • Payments:

    Master Card, Visa
  • Neighborhoods:

    North Side, Lincoln Park
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