Lemongrass has a great, high-profile location in West Hartford Center. It's probaby busy because of its location, and therefore doesn't NEED to also offer good food. We ordered a number of Thai standards, like Tom Kai soup, Pad Thai, Panang, spring rolls and chicken satay. Every single dish was below average. The soup was extremely bland and contained only broth and chicken -- none of the mushrooms or lemongrass (ironically, given the restaurant's name) that this dish should contain. The satay was dried out, the spring rolls were heavy and grease-soaked, and the panang and pad thai were nothing like what you'd get in an authentic Thai restaurant. I told a friend about our experience, and he said he ate here once and never returned. I will certainly follow that lead. If you are in West Hartford looking for good Thai, check out King & I Thai Restaurant 1901 Park St Hartford, or Siam Cuisine Thai 312 Park Rd West Hartford.
Pros: Convienent location
Cons: Everything else