I was referred to Dr. Leithauser to have my mole removed from my face for medical reasons. I was told by my primary physician to go to a plastic surgeon's office so that a scar wouldn't be left on my skin.
The first visit was a consultation. The staff and Dr. L were friendly and I was pleased, but the consultation was very short and he didn't leave me any time to ask questions. All he told me about the procedure itself was he'll use anesthesia on my face, the procedure will be simple and that I'll have a couple of stitches. Placing my trusts on him, I made an appointment to have the surgery done.
On the day of surgery, I went into the office and the front desk lady was friendly like last time. She told me to sign a consent form and I read it and saw a clause about scars. I asked the lady about it and she told me that there will be a permanent scar on the face. I told her that the only reason I was at a plastic surgeon was because there wouldn't be a scar. She then told me to wait for the doctor. I was lead into a room and a nurse/technician came in. I repeated my concern with her and she repeated the same thing to me, that there will be a permanent scar. I asked how big the scar would be, and she said to wait for the doctor. The doctor came in and told me that he told me last time that there would be a permanent scar on the face. I told him that he didn't, and repeated him word for word what he told me last time (it was so short that I remember exactly what he said). He denied flat out and seemed to blame me, which was just ridiculous because I would have said something if he even mentioned the word "scar" during consultation because it was the sole reason I was even at a plastic surgeon's office. At that time, I cared more about procedure itself, not who didn't say what during consultation. I asked how big the scar would be, he told me 1 cm long and about 1-2 mm wide. That's pretty big for a scar on my face from a mole that's not that big to begin with.
I expressed my worry and asked more about the procedure, but the doctor had already left the room, not wanting to talk to me anymore. I ended up talking to the nurse and she didn't even want to listen to me anymore. I really just wanted to know if there were other options that would minimize the scars, but each of them just started to walk away. I mentioned the fact that my father had a mole removed from his face and if he has a scar from it, it's not noticeable. The last thing anyone from the office said to me was, "Why don't you go to that doctor, then?"
I can't believe their attitude change soon after I raised a legitimate concern. I wasn't even blaming them; I just wanted to find out more about the procedure and if there were other options, which should have been discussed during consultation during the first visit but the doctor failed to fill me of vital information. I was pretty much shooed out of the office once they realized I didn't want to have a scar on my face, as if I wasted their time.
I thought plastic surgeons normally try to beautify people through their procedures; why would any plastic surgeon not discuss possible scars to patients? I am brand new to his expertise and relied on them to educate me, but not only did they fail to, they were rude to me. I just hope he isn't like this to other patients as well.