My girlfriend had just bought a Ford Taurus X with only 36K miles on it. We had both a Ford dealership (Courtesy Ford) and Goodyear do a pre purchase inspection and our rotors, drive-line, etc; well everything on the car was in great shape and everything was running as it should (I have reports from both stating this). 3 months after buying the car and maybe 3K miles more we put on it and we got in an accident where we were rear-ended while hardbraking. The person accepted full responsibility. After we got the car back from Leifs...the car started shimming at high speeds and sometimes while braking at certain speeds. I called Greg Libby the person assigned to me...and in his infinite wisdom he was able to determine by my message that the car could not possibly be experiencing problems from the accident and that it must be our fault and the cars normal wear and tear. Both my partner and me can assure all of you the car drove like a dream prior to the accident, one of the reasons we bought it. I can also tell you we drive it like old people since we bought it for our newborn baby. So severely warped rotors (which is what Ford found to be the problem) was the problem. Again I was told it must be my fault not the accidents by Leif's. Literally the car was not safe to drive the rotors shimmed so bad at 60+ miles an hour. They tried to have me go to their auto-shop and they were going to treat it as a new case and charge me full price for repairs. I was furious!!!! Farmers insurance rep. Justin said that it was odd they didn't even contact him with my complaint...before advising me of their stance on the issue. Farmers offered to take care of it. Just to make sure I wasn't crazy I called the main Ford customer line and they transferred me to very nice tech minded gent. and in short he said that's odd they said ""it was impossible to have come from the accident"", when sometimes at hard-braking, if all of the inertia or forward energy was on the brakes and we were hit hard enough stretching could certainly happen. Without proper evaluation of the crash site, etc...they cannot determine fault as wear and tear only. Now we are noticing a major problem with the work they did on our tailgate. The handle is basically falling and peeling away from the door two weeks after the work. I think it is hilarious. I used to do body work in school years ago...and I looked and saw an old clip that looked dilapidated and broken...its not a piece that should break like that unless the clips were not properly installed or they were damaged in the repairs or removal (which often times they are) Leifs has made a commercial saying they would never put the old clips back on. I don't believe them and you shouldn't either. Also the Farmers and Progressive reps have both told us they have had several calls in regards to shoddy work from Leif's...but once I decided where to take my car it was out of their hands. Insurance companies don't use Leif's because they do honest work....they don't because they are known for having trouble in cases like mine where customer satisfaction and trusting the customer should be #1. Shame on Leif's for not trusting the customer...shame on Leif's for lying about their honesty on their commercials. Maybe its time to downsize...it looks like they may have got to big for their own britches.