After spending over 2K to have both hot water heaters replaced in my home, I have had one quit working after just 32 months. I was told that although I paid for a 10 year warranty, I would have to pay the labor to fix whatever was wrong. I was told that, in addition, the 10 year warranty only covers the tank. THAT SURE WASN'T EXPLAINED TO ME WHEN I WAS OFFERED THE PRICE FOR THE 10 YEAR WARRANTY! In addition, when they replaced my water heaters, the tech neglected to unplug the circulating pump and burned it up. Lefever's did not stand by their tech's mistake and I had to pay $400 for a new circulating pump. I am not sure how this company is getting their ratings, but my experience is deplorable. Now, I have an inoperable hot water heater from them after just 2-1/2 years and this company is not standing behind their work and product. I will have a more reliable company service it, AAA Auger.
Pros: None that I can think of
Cons: mistakes, horrible warranty service