I was referred to Dr Michael Lee by my optometrist because of a suspicious spot on my eye. It was a third world experience. I was told and it was true, that I should block 4 hours out of my schedule to see the doctor, a specialist. The office is a setting out of DSHS Today. It was so crowded that there was no room to sit & they were unapologetic. My I-phone was not functional for the 4 hours and they would not allow access to their wireless to patients. I could not communicate for four hours - I own a business so it was very frustrating. It was so crowded in the waiting area that I when I finally got a chair to sit in, I could smell the disgusting odor of an obese old man who was in a kilt and it was clear he hadn't taken a bath in weeks. His obesity spilled over into my chair. The time required (4hours) was only for the doctor's schedule. It wasn't because of any procedure or test that took hours. I had to take out my contacts, get my eyes dialated and then sit blind for 2 hours, maybe 2 1/2 hours waiting for the doctor to see me, along with many other people. It takes 20 minutes at the most, for eyes to be dialated. Then when I finally saw the precious Michael Lee, he barely said hello, spoke in terms that I did not understand, and tried to show me a diagram of an eye on the wall, but I was blind and could not see a thing. He didn't care. I had photos of my eye done and they were done incorrectly. I had second photos of my eye. Then, when the doctor looked a second time told me I had AMD, a serious condition that causes people to go blind. He acted like ""no big deal"" , he didn't discuss what to expect or how to treat it. I was handed a brochure by his assistant. He said ""when you start going blind give us a call, here's a chart. Goodbye."" I saw him for a maximum of 10 minutes. Hello? Thankfully the patients are elderly and don't think they have a choice about who to see. This is how this business is thriving, the vulnerable elderly. It was an unbelievably disrespectul experience. I will tell my optrician to never refer another patient to Retina Northwest. It's all about running the cattle through and making money.