We pulled up to find a big sign on the door saying they moved. When we finally found it, walked in, it looked as if the place had been robbed - no furniture, no decorations. Another customer walked in obviously annoyed and wanted to see the owner who apparently had done the grooming on her dog, but of course wasn't available. The customer was highly upset and rightfully so- her dog was matted horribly-looked like a 2 yr old w/ scissors had cut her hair. Before I left I asked when she would be ready?the girl said that she would be ready in the early afternoon-that they would call. A couple hrs later I called to double check the time. The girl informed me that it was going to be around 4pm before she was ready (not exactly early afternoon). My appt was at 10am?.now she won?t be ready until ?around? 4? Really 6 hrs? Around 4 I called again to check. The lady who answered was older & very SNOTTY. When I asked if my cat was done, she snapped ?Hang on!?, and hung up on me. I called back. She answered the phone again, I said we must have gotten disconnected?she was short, curt and rude?insisted MY phone disconnected us and she didn?t have time for this. I asked if my cat was ready?she slammed the phone on the counter & yelled back to check. She came back said no &I would be LUCKY if she was ready around 5pm, yelled ""Look! It takes time to do cats!? When I told her I was just going to get my cat-she said, ?FINE!? &slammed the phone down. When we arrived an older lady came out. My cat was shaking so bad her carrier was rocking back & forth-hair was everywhere-she was cowering in a corner wide-eyed and terrified. The lady said she was the owner & the one I had spoken to. I told her I was disappointed w/ the customer service & condition of my cat. She started screaming/yelling at me-in front of my children-that there were 30 other pets that her staff actually WANTED to work on. She said I owed her $32 & if I didn?t pay she was going have me arrested. This upset my children so I calmly sent them outside to get my purse, & asked her why she was so upset?she said I was rude & condescending, that she wouldn?t debate it w/ me. When my kids came back in with my purse, she said, ?They don?t listen very well do they? Why'd they come back in?? I couldn?t believe she insulted my children! I told her I was going to file a complaint with the BBB-she replied, ?Fine! Are you going to pay me or not!?? I politely handed her my card & my military ID-she rolled her eyes, sneered, & said ?Like that f*@king matters!? She yanked my card out of my hand, started pounding/stomping around-swiped my card, tossed it back, flung a pen across the counter at me. At that point, I just signed the slip. I asked for an itemized receipt? she refused. I asked for their card?she said they didn?t have any but threw one of their business magnets at me. Once we got the cat in the truck we noticed the smell of cigarette smoke. I got her home-she ran for her food, water and litter box. As she limped up stairs I noticed red on the carpet- bl00d from where they clipped her claws too short. They cut the knots out of her fur rather than brush so now she's splotchy. She still smells-I have bathed her 3xs now-had to toss out the carrier too. Needless to say, I will NEVER go back. If you love your pet, DO NOT take them there.
Pros: NOTHING good at all!!
Cons: EVERYTHING - The OWNER is the worst!!!!