I stayed at the W hotel this weekend and my room was right above a loading dock for trucks...which means NO sleep. I called to complain and they lied and said it wasn't there property and that it was construction and they would send up ear plugs! I could look out my window and clearly see that there were loading trucks delivering water, food and etc. to the hotel. I do not appreciate being lied to and when you spend money on a hotel, you expect that they would try to accommodate you to their best ability. The staff seems lazy and unattentive, even valet. No greeting, no ""I will be with you shortly"" and you wait in the cold, so needless to say valet parking is a waste of your time and of your money. Also, the rooms are so outdated and dirty. They actually have an odor to them. I upgraded to a suite, which was a joke, the kitchen looks like it came from the 1980's...they clearly put no time or effort into it. I have stayed at W's before and had great experiences, but this one I would steer clear from. You are MUCH better staying at the W in Buckhead, where you are closer to nightlife, new rooms and close to the airport. I would not recommend this hotel to anyone.
Cons: rooms, service, and no sleep