I took my 2009 Vmax for warranty repairs of the coolant leak from the drain hole under the water pump to Le Bard & Underwood. Service manager Mark quoted me 3-5 days. I ended up waiting for much longer and missed the event I was gearing up for. When I finally received the bike back, it was dusty and gained couple small scratches on coolant pipe. When I mentioned the dust on the bike to Mark, he replied: ""If you want to, I can wipe it for you!? He said it with unmistakable face expression, which clearly expressed: ""Dust it off your self! What is the big deal??