All I can say is what a surprise. There was water leaking from behind my washer. I was sure they were going to have to break a hole in the wall. The woman on the phone when I called was really nice, and said they would have someone out that afternoon. Not only did they arrive on time, but called to ask if 30 minutes early was OK. The guy that came (whose name I forgot to get) was super nice, looked at everything, and knew what was wrong right away. He thinks it will clear itself up, but if not, then he told me how to fix it myself, or said I could give them a call. This was great for two reasons. One, last time I had a leak, the plumbers I called (from a big chain) tore out my wall and charged a fortune for work that wasn't necessary (I had to get their work repaired). Lawson didn't do that at all, even though I was prepared for that to be the case. And better than that, they didn't charge me anything for the Saturday service call to come out and look at it. Nothing. Even though they say up front its a $55 service fee to come out and evaluate (waived if they do work). Its great to find an honest company whose employees are friendly and helpful.