I've had three of my four tattoos done at this shop. They were done quite well and I am frequently complimented on them. I have NO issue whatsoever with the work put into my tattoos. Skot and Chad did a fabulous job. My problem is the shop's follow-through on their touch up policy. While planning each tattoo, I was told that if I needed a touch up, it would be done for free within a year of the day that my tattoos were finished. After each one had healed, I determined that there were parts I'd like touched up, but no matter how many times I tried to get in, I was mysteriously never able to. I tried calling ahead and was given vague answers about maybe there being time ""in a few days"". During a week off of work, I stopped in literally every other day to ask about touch ups and was told that the artists were booked up although the only other customers in the shop besides myself were people waiting for piercings. Finally I had my touch ups (and fourth tattoo) done at a different shop. For my future tattoos, I will not be visiting the Laughing Gremlin.
For their piercings, I found the pricing and quality of jewelry to be excellent. I've had six of my seven piercings done here and won't hesitate to return or recommend it as a good place to have that done.
Overall I found the shop to be very bright, very clean, and very appealing. The artists were laid-back, friendly, informative, and able to thoroughly explain what was happening (I really appreciated this during my first tattoo). As I said before, I have no problems with the quality of work. Their customer service needs improvement, or else they ought to just change their touch up policy.