I took my 3-yr old boy on a 7-day "Yosemite, Grand Canyon, Las Vegas, Disneyland, Universal Studios" Bus Tour with Lassen Tours in April 2007.
On the 4th day, the bus was suppposed to take us from Las Vegas to Los Angeles directly. But instead, they took us all the way back to high way 46, and sent us to another bus coming from San Franciso that day, and then took us to high way 5 back to South.
It took over 10 Hours for us to complete the trip from Las Vegas to Los Angeles...... I wasted the whole day on the bus just to travel between these two cities.
Later after the tour, I called the company to raise the complaint. The company said they would offer me $10 coupon per person, total $20 coupon for me and my boy for my next trip with Lassen tours, and in the mean time, I will have to sign a confidential letter, acknowledging that I am aware and completely OK with its way of running the business and treating the customers...... I rejected the offer...... And the next response I got from the company was that "We cannot do anymore. Go to court and suit us".
Lassen Tours cheated on me and other cutomers like me for its profit, and I cannot do much cause I cannot afford the time and expense of going to the court... So the Lassen Tours is off the hook.
But I can, at least, write this note to share my experience with you.....