I've had many expericences where dr. appt. ran late. Many dalays were more than 2 hours long. THIS IS NOT MY COMPLAINT. My mom had a 10.00am appt.for lasik surgery, we arrived at 9:30am at the Lasik vision Institute. We were called from the waiting room at 11:00am. Waited for another hour in the examinroom before stepping out to ask the nurse if her appt. was in fact 10:00 since we've waited 2:30 hours. I was shocked by her answer. Yes, she said, the doctor was just on his way to see you, we sometimes have emergency and we cannot PUSH OTHER PATIENTS off the table to keep your schedule appt. The doctors was in fact standing behind her listening to our conversation. Upset with nurse's attitude, I asked for a comment card, I was BLOWN away by what happed next. Dr. Michael Insler turn around to me and stated, ""What is the problem, you don't like the way we do business here, you people need to understand this is surgery we are talking about, you need to have patience and I don't want to do the surgery now"" He CANCELLED our surgery, and told us to go home and think about it.