I made an appointment some six weeks in advance for a photo facial. During the appointment call I was not asked questions about my skin color or any others. I am a Latina.
Two days ago I arrived promptly at my appointment, was received by a receptionist that never said a word and another woman wearing her white robe(don't recall her introducing herself by name but they seemed to be the only two working at 5:30pm on 3/21/11). The white robe woman rolled her eyes when I identified myself and asked me to wait in the separate waiting room.
Soon this woman came to inform me that because I was not white skin she was not going to risk her license by performing this service on me which she repeated three times shortly after during our brief conversation. I asked why I was not asked about my skin color over the phone or during the weeks before my treatment or cancelled my appointment before I made the trip, she responded that she had nothing to do with it. Again I was told it was about her license(seems like the only thing that matters!) and that she was not risking it and that she could do a test and see if she would commit to call me back for a future appointment.
She reluctantly told me that I had two choices: do a test or get my refund from Living Social. To my surprise, no other treatment was offered in spite of the fact that I asked twice about my choices.
I noticed a tremendous level of discomfort with my visit which should not happen to any other person of diversity.
This information could have been positioned in other way, maybe technically, but obviously this person's level of diversity awareness needs some work.
I called to speak to the owner or top manager of Laser Gentle over 24 hours ago, was promised a call back, no response. I had hope that I could address this matter with that person and move forward.
Laser Gentle, please understand that the US is a rainbow and your business will come from all the colors of the rainbow, not understanding this will be fatal to your business.