This place is great at getting you in when you are getting your initial consultations. They are also great at upgrading your packages - besides that, do not expect good service. Don't get me wrong the technicians are great and I have no complains about the service they provide - the office staff, on the other hand, is a different story. I first bought into this when they told me that I would have 3 years of maintenance and that it was almost guaranteed that all the hair would be gone. I've been going for two years, and my hair is not gone and they have told me that I was only supposed to get 12 treatments, not 3 years. Unfortunately, I do not have this in writing, at the time it seemed like it was the standard policy and I was dumb on my part not to get it in writing. \r
The laser machine seems to be down all the time and they will call you sometimes an hour before your appointment to re-schedule. \r
Whe you do need to call, you either get an answering machine or someone takes your name and number down an NO ONE EVER CALLS BACK.\r
The procedure itself is not bad - do not be fooled by the results they promise, but I would not recommend this place based on the service they provide.