My husband and I have stayed at multiple hotels on the Las Vegas Strip and have never been treated as poorly as we were at the Flamingo. First, they overcharge their guest at the airport for the ?convenience? of charging the shuttle tickets to your room. The normal cost per a person is $10.50, round trip. The Flamingo charges you $14.00. We called the front desk to inquire about the $3.50 service charge per a person and was told these options are explained at the airport, which they were not. When we arrived at our room, there was dirty water in the bathroom sink and water on the counter. We tried to release the sink stopper but it was stuck. We immediately called room maintenance, was reassured an engineer would fix it, and left our room. Six hours later, we retuned to our room and the dirty water was still in the sink. We called again and waited, an hour later, the sink was not fixed. We called again, waited, and finally went downstairs to complain in person. The front desk agent retrieved the manager who was unsympathetic to our room conditions. At this time, we wanted to change rooms, and did not feel that compensation to an upgrade was unreasonable. He refused to change us even to a lateral room. We asked about an upgrade. He refused to grant it without charging us for both rooms. He said we had been on our room for six hours and he would be glad to check us out without charging us the early departure fees. Thirty minutes later, we complained to another desk clerk. They agreed to upgrade our room for an additional $20.00 per a night. We agreed but they charged us $27.00 per a night. We have experienced problems with rooms at other hotels, in the past and they have always gladly upgraded our room and jumped at the opportunity to fix the situation. There are to many hotels on the strip that offer better value and customer service than the Flamingo. This hotel is clearly not looking for a repeat customer. I will not stay there or any Harrah?s property.