Make Sure You Get a Quote in Writing Before They Start Any Work\r
Got a thermostat replaced on 2001 Jetta, everything has worked fine. Larry and his wife were very friendly.\r
Only complaint is that the price I was quoted differed from the price I payed. When I dropped off the car Larry asked if it had any codes and I told him it did, and he said they would scan it to confirm the codes, but he didn't tell me that they would charge $45 to do this. I was under the impression that it was just part of the service of replacing the thermostat, because Larry never said that he was going to charge me to do that scan, he wasn't very upfront with that. If I had known they would charge $45 to scan the codes, which only takes a couple minutes to do, I would have told him no, because I can scan the codes for free at O'Reily's and clear any fault codes there.\r
So my advice is to ask for a detailed quote before you have them start any work, the last thing you want to do is pay for something at the end, when you weren't aware you were going to be paying for it in the first place.