I would give them NO stars if I could. This was absolutely a ridiculous experience to say the LEAST. First of all, the amount for the wedding ceremomy, JUST the ceremony..not including any kind of music or anything waaws $963.00. This was a supposed ""package,"" which included a grooms cake, a $60 bottle of champagne, an officiant, and site of ceremony, as well as a ""bridal suite"" which included a 1985 tv set, and dusty dirty air conditioning that was 30 years old. Upon arriving, the suite was not available as promised, we were told we would have a guest room until the room was cleaned. WELL, that took over 2 hours! The front desk staff were RUDE and incompetent! A few hours after check out, we were told that we would be fined $100 for the smell of smoke in the room. Even though I had informed her that nobody smoked INSIDE the room. Kim, decided to argue this with me. There is an entrance to the outside, which any smoking was done OUTSIDE of the room on the stairwell. SO, I decided to bring to her attention that the so-called ""champagne"" I was to recieve was actually an $8 bottle of ""sparkling wine."" I even brought the bottle in to show her. Brushing me off, she said that ""was another issue."" I then notified her that the grooms cake that was included actually turned out to be a BIRTHDAY CAKE WITH BALLOONS ON IT!! How embarrasing is that?? I called Publix and spoke to Tony, the assistant store mgr for those of you who would like to confirm this. He informed that the order made was for a ""chocolate fudge confetti cake,"" and that this was not the first time that they have had issues with the wedding planner regarding this sort of matter. However, he was excited to rectify the situation and offered us a refund on the cake. Normally, I would have let this go, but to have the nerve to even ATTEMPT to charge us for a fine with so many discrepensies and not even apologize, KIM, is ridiculous!! We payed $963 for a HORRIBLE ""package,"" and $300 for the wedding planner fee. Yet, nobody wants to take responsibility. I had to close my accounts and reopen so they would not be able to charge me for a fee I was not going to pay. Oh, and lets not forget that during the 2nd visit with the wedding planner, the bar served my 2 1/2 yr old daughter a MIMOSA. GET OVER YOURSELVES. OVERPRICED SCAM, DO NOT USE THESE WEDDING SERVICES!!!