I took my car in for repairs and they gave me a written proposal and asked when I wanted to bring it in. They told me it would be 6 to 7 working days to do the job. I took my car in in and they had a rental car for me. I left my vehicle and a week later I got a call that my car was done. I could not have been more pleased. The car was perfect, you could not tell that there was ever any damage. I paid my portion of the bill and left happy.