I am new in town so I found Lake Norman Eye online. It seemed like a nice and highly liked place. When I went in I spoke to the lady at the front desk and she was very genuine. Once I sat down in the waiting room, I waited about 15 minutes which is not that bad. A nice young lady named Kirsten took me to do a few eye checks and then we went into the room. She asked me a few questions and was with me about 25 minutes. She apologized for how long it was taking to ask me all the health questions since I was a new patient. She left the room and said Dr. Harris would be in shortly. I looked at the clock and then I started waiting. I waited almost 45 minutes before I was seen. That is unacceptable. I should not have to wait that long to be seen. If someone would have come in to see me and said ""I'm sorry we are running a little behind"" that would have been nice. When I was finally seen, the doctor seemed scatter brained. She almost forgot to show me the eye picture that I had taken and talk to me about it. At this point I am getting frustrated. They sized me for contacts and gave me a few free samples of a few things. Then I went to see about prescription sunglasses. Their cheapest pair was over a hundred dollars and they were not even designer! I have seen better quality sunglasses at a gas station that they wanted to charge over a hundred dollars for. I decided to wait to purchase those. I then proceeded to check out. Only to find out I had to pay out of pocket $140. My insurance covered $195 of it. I did ask to get the pictures done for an extra $35 which I was okay with. It cost $300 dollars minus the eye picture to get your eyes examined? That is outrageous and of course I had to wait! As I checking out I was told I needed a follow up appointment to check and make sure my contacts fitted properly and that I had already been charged for the next visit, which my insurance did not cover. I have worn contacts for years and I have never been asked for a follow up appointment. I had left and I had been in there for two hours! As I am halfway home in crazy Mooresville traffic I see they did not put my regular eye glasses in my bag. I had to then turn around and go and get them! Needless to say, I am not very happy with my first and last visit. The employees were very nice but the doctor seemed lost the whole time. The only reason I gave two stars instead of one was because of the nice employees and the free goodie bag. Everything else was not up par. They were very over priced and I waited way too long. If they don't respect my time then they don't deserve my money!