Lake Elsinore Ford

I never write reviews actually this is my first, however my experience today really got me thinking. I guess bothered me about the type of personnel they have hired to assist potential buyers in finding someone a car that suits their needs. I consider myself a well rounded 38 year old professional / Military. Bought several new cars in the last 20 years normally every 2 years for my wife and myself . I'm familiar with the process from pressure sales to a relaxed environment when a dealer is doing well. I also understand that they're in the sales business and make money and salesman are there doing a job to make the costumer feel good and to close a deal. I had been doing research and looking for a new car for myself and a Lexus they have on their lot caught my eye and basically I wanted it, Liked the pictures online and wanted to see it in person to seal the deal. I was ready to buy! I arrived at the dealer at noon and was actually greeted by a young salesman I told him I was in the market for a new car for myself and if he minded if I looked, he was helpful asking the common sales questions what am I looking for, price and the common are you financing etc, I told him price wasn't an issue just looking for something that caught my eye. I forgot to mention I was going to pay cash I had a cashiers check $15k and I was going to use my Visa to cover the balance! A COCKY salesman named RUDY aided the young man whom didn't have much information so asked for help to answer some of my questions (couldn't of got anyone worst)! he talked to me with arrogance I told him I liked the Lexus and if he could tell me more about the car, pricing etc. Rudy started selling me the car and did the common over selling; needless to say I was already sold, he told me that this car would of already sold if we where in O.C and people in this area don't buy these cars?! I said what to you mean? Also he said the best price was $23k on sale thats the best price online it's listed for $21k. Went next door bought a 2014 Yukon within the hour. more

Bought my 13 fusion hybrid here...i found a damage in the fender so they sent me to another shshop to get it fixed.that was my first destination as soon as I left the dealership.when it get fixed, I noticed another problem so the next day I went back to the dealership to get the sd card for the navigation and get the trunk fixed.after that, there's a recall.found out that the software update takes 3hrs...are they downloading 10gb worth of file? Then fixing the other stuff will take another hour or two.not to mention that they can only offer me a shuttle service for one way as they closes at 3pm.I have another car and the chevy dealership is more helpful than this! They will work things out for you and not just leave you on your own. This dealership needs to be closed down if they cannot improve their service. When I went here to buy a car, they offered me the price...then they retracted because they said it was too low so they cannot commit to thatprice?I mean what kind of people do they have here? The accounting lady is sooo dumb too. She made an appointment but she didn't show up. That is a great customer service. I ended up talking to another person because apparently she is on leave and this was like 3 days ago...and she specifically told me to look for her. What a stupid dealership. Stay away from this idiots! more

I purchased a truck here and after signing the sales contract the dealer contacted me and said that there was a problem with the financing and that I had to sign a new contract with a different bank. They said nothing changed except that my payment would be less because of a lower interest rate. Turns out they got the interest rate lower but raised the price of the truck a couple thousand so that the payment would stay close to the same. On the old contract I would have be en able to finance the truck through my own credit union and save an extra $50 a month. more

At Lake Elsinore Ford we specialize in new and used Ford cars, trucks and sport-utility vehicles; we want to make sure you get the very best deal! more