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Lafferty & Smith Colonial - 2 Reviews - 4321 Sonoma Hwy, Santa Rosa, CA - Funeral Services Crematories & Cemeteries Reviews - Phone (707) 539-2921

Lafferty & Smith Colonial

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4321 Sonoma Hwy
Santa Rosa, CA 95409
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(707) 539-2921
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The guy that looks like Bethoven, told me to be quiet while I was crying about my dad and his death. He also gave me a bad look. I thought the service from them was terrible, ...

Editorial review from Citysearch 7/29/2013

I've used this facility twice myself, & my family's used them several times. I've never had any problems. To me, they were extremely professional, polite, compassionate toward my grief, and very accommodating. They went above & beyond to help me with the process, making it go smoothly. Everything turned out beautifully. They know what they're doing. I highly recommend them. more

Lafferty and Smith, Bethoven guy is evil! 1/3/2012

The guy that looks like Bethoven, told me to be quiet while I was crying about my dad and his death. He also gave me a bad look. I thought the service from them was terrible, I would never recomend it to anyone. They were doing two funerals at once. And that was one of the reasons they made me mad, they tried to comfort my mom and everthing, while they were being jerks to everyone. They even threatened to hold my dad's body while we payed the amount that we were supposed to pay. The time we were supposed to have payed it all was two months. Those people had the nerve to only give us 3 days. They were jerks, I am not going to lie. Thank you. more

People Who care? or Outright insensitive jackasses? 1/3/2012

When my Father passed away about a month ago, we needed to find a funeral chapel to suit all the guests that were attending. Lafferty & Smith Colonial was the place that sounded like the ONE. A day before the services were held, me, my aunt and cousin gathered flower arrangements and everything to set up for the next day. One of the people who were in charge there held the door open for me so I can carry a large arrangement inside.. As I set the flowers down and take a look around.. My dad was already in the coffin in the room. They didn't give us ANY warning to prepare us to see my recently deceased Father. As you would imagine, I started crying and the guy put his hand on my shoulder and I backed away. He started ridiculing the way we were setting things up and was saying , ""oh I have been in this business for many years, your arrangements wont hold up (the flowers on the coffin) take my advice"" blablabla bs bs. So my cousin politely asked him to please be more sensitive towards people going through such a hard time. And he kept continuing being a immature about the situation and talking to us as if we were five year old children. They gave us a payment plan, giving us two months to pay for all the costs... but a couple days before the burial they told my mother, ""you need to pay all of the money by the day of the burial or we will not release the body"". This was literally out of NOWHERE. I swear these people handle business like children. They supposedly sent out the death certificate weeks ago(it doesnt take longer than three days to send out mail). And we still haven't got it yet. I strongly recommend that you don't go through Lafferty & Smith Colonial unless for some reason you like dealing with insensitive pricks. Thank you. more
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  • Hours:

    Mon. - Sun. 24 Hours
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