Many restaurants in Palo Alto have been trimming back their dinner hours of late, due to the economy. Once I asked to be seated at about 9:40pm, and the staff said they can only seat me inside (which I refused, since I prefer the sidewalk). Another day, I was asking the hostess for more information when an unkempt, pudgy old man in shorts with wispy white hair and a strong accent approached (turned out to be the owner; I believe the same management also owns the new next-door Joya restaurant --- see my separate review for that). He inquired as to my business, so I explained the matter and asked what the precise hours were. He said they serve dinner till 10pm, outside as well. When I began to politely explain the discrepancy he rudely interrupted me and said I ""complain too much"" and that he wasn't interested. I eat out a lot --- at both upscale establishments (which this one pretends to be) and more humble eateries -- and am on a friendly basis with many restaurant owners on that street. I was totally taken aback by this man's rudeness and lack of interest in my efforts at clarification. I will avoid this restaurant, and advise all my friends and colleagues to do the same! the mediocre food is not worth being subjected to such an attitude. See also my review of the next door, new ""Joya"" restaurant, which (one source informs me) is owned by the same people.
Cons: arrogant attitude toward customers