I recently had a problem with my heating system. It was making a noise like it was trying to turn on, but never did. With 3 kids in the house, I needed to get this fixed ASAP. Some of the other local plumbing companies I found through the internet said they ""Would have to see, but given the age of the unit I should consider replacing it"". After talking to Bob, owner of La Mattina Plumbing, he told me what he thought it was and can come down and take a look as soon as he was able to. Where he knew the urgency of the situation, he promptly came down within a few hours and realized it was an ignitor that had to be replaced. Best thing is that he had the part in his truck. he says "" I try to keep the most common Manufacturer stock items available."" After he replaced the ignitor. I was back in the heat within 30 minutes and didn't need to replace the whole heating system. Now I understand why he has a Better Business Bureau high rating.
Pros: Timely, reasonable,honest and informative
Cons: Can't think of any...