Went on a 1 day trip with L&M to Peddler's Village/New Hope PA in May 09 and it was absolutely HORRENDOUS! Boarded the bus at 8am, and about a half hour later, the bus breaks down. Had to pull over 6 TIMES along a highway so the driver (a Chinese guy who couldn't speak a word of English) could get out and fix the problem. Each stop lasted 20-30 minutes, leaving us stuck on a long highway (in the pouring rain) with no rest stops. The 45+ passengers were forced to use the bathroom on the bus. Eventually the entire bus started smelling of human waste because the engine had to be turned off while the driver was working on it... thus no bathroom ventilation or air condition. Eventually the passenger's patience wore thin, and they started yelling at the tour guide (a moron named Gerry) to call for another bus. Gerry finally made the call and we ended up making it to a remote gas station at 12:30 pm, where we waited an HOUR for a new bus (and driver) to show up. We FINALLY get on the new bus. Since it was now 1:30 pm and half the day was over with (hardly enough time to sightsee), a majority of the passengers demanded to be taken back to NY, but Gerry said: ""No, you either continue with the trip or stay and wait for the broken bus to be fixed."" The passengers went BERSERK! Having no real choice, they stayed on the bus and we arrived at Peddlers Village just before 2 pm. We stayed there for an hour and a half, and went on to New Hope where we stayed for 1 hour, before starting the drive back home at 5 pm. On the way home, some of the passengers got into an altercation, screaming and yelling. Yet, Gerry did NOTHING to intervene. He just sat there with his wife, afraid to say or do anything. The bus driver was forced to take control and threatened to stop the bus if they didn't settle down. I called L&M the next day to complain and spoke to a woman named Francesca, who could have cared less about what happened. Couldn't wait to get me off the phone. No apology. No nothing. A week later I get a letter in the mail with a lousy $5 coupon off my next trip. A coupon I won't be using, because I will never travel with L&M again. Obviously, its understandable that buses break down and things happen. But as the tour guide, Gerry should have taken charge and called for a new bus the SECOND time we had to pull over! Not the SIXTH time.... and at the URGING of angry passengers! What would have been a minor glitch, turned into a horror show! Gerry's ineptness, complacency, and fear of calling the boss for a new bus, made the entire trip absolutely AGONIZING. And I find it INSULTING that L&M thinks $5 will make me happy after sitting on a bus for 10 hours, and only getting 2.5 hours of sightseeing. I have gone on a few trips with L&M in the past and ignored some of their questionable practices: 1) Drivers talk non-stop on their BlueTooth's WHILE DRIVING; 2) Qua, the OWNER of L&M yelled at a passenger who told him the driver missed the exit. Qua yelled into the microphone ""No one is perfect, only GOD is perfect! Then went into an embarrassing rant about God and religion. 3) L&M cancels a lot of their trips, saying: ""there isn't enough interest."" Apparently these were all warning signs of a poorly run company.... signs that I ignored until the Peddlers Village trip.
Cons: not customer friendly