I've never felt the impulse to leave restaurant before in my life until I went here. First we were seated but only given one menu to share. Then we ordered our drinks and an appetizer. They didn't bring my husband's drink. They brought out the apps but gave us no plate, napkin, fork, chopsticks, to eat it with. We sat there for about 10 minutes waiting for a set up. No one brought it. We then got up and found some clean plates sitting on a cart so we grabbed those. We had to eat with our hands though. Then no one came to take our dinner order. We really wanted some thai food this particular evening. I used to wait tables and when I brought out an app, the first thing I did was make sure everyone had a set up and their drinks, then I'd ask if they were ready to make their dinner order. They just dropped the apps and walked away and never came back. My husband finally just said ""let's get out of here"" we paid for the app and left and went to Sam Woo. I have no idea if the food was good at all, I never got to try it.