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Kubena Pediatrics - 7 Reviews - 5255 Prue Rd Ste 105, San Antonio, TX - Doctors Reviews - Phone (210) 877-9966

Kubena Pediatrics

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5255 Prue Rd Ste 105
San Antonio, TX 78240
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(210) 877-9966
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Reviews

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Best

I asked Dr. Kubena to be the pediatrician to my first born son. She was not recommended, her office was down the street from us. We interviewed her beforehand and she seemed ok. W...

Worst

I feel very disappointed, I moved from a different city and took my children for their physicals. The nurse was the bully type never smiles, rude and insensitive. She is the typ...

Editorial review from Citysearch 1/22/2014

I got to the office early to fill out paper work they did not let me fill out paper work until my appointment time which made no since to me. the nurse that brought us back she was nice and I liked her but the Dr. was completely rude more concerned that my baby didn’t have his Hep B shot than anything, told me he had to get it or we had to leave. She did not even introduce herself at all! After getting him the stupid shot she did not even look or speak to me while she was looking over my baby, and I am the damn mother! I do not recommend this doctor at all she was just horrid I have never been so upset or felt so useless in my life. more

Mistreatment and fraud 7/22/2013

Worst Facility ever. Take a hit but don't go: Used to go here but dissatisfied everytime. Had to go again because no appointment was available in the timeframe I needed. Doctor does things that we don't ask her to do and the billing does submit their bills with incorrect codes and the insurance company charges you for that. The billing lady(Sharon) is very adamant and arrogant, if you call billing she starts with a sentence to put you in a defence and will prove you wrong in a couple of seconds. Neither good treatment nor good customer service. This is not my first experience with this doctor and billing. I would suggest everyone never ever go here and deal with the doctor and billing lady. Go there only if you don't care about your loved ones and do not care how much you are billied because of billing department's incompetence and arrogance. Good luck. more

Editorial review from Citysearch 10/24/2012

After reading all of the reviews regarding Dr. Kubena I would not recommend her practice not even to my worst enemy. We had bad experiences with the office staff; namely Ryan. They started real good until he took over the position as office manager in 2009 and thats when it all went south. The one receptionist they had was very rude and inexperienced to which whenever we needed to get in contact with the nurse, we were told that she was with patients. When we were in desperate need of my son's nebulizer equipment, Ryan and the receptionist advised us to put in the codes that the pharmacy needed and to make up one code that was missing. If I""m not mistaken, this is considered as fraud to Medicaid. We had filed a grievance with the state and nothing was done. Before my son started using the nebulizer, he as using the inhalers with a spacer to which we asked the doctor if the inhalers run out and she said no which is a complete LIE!!! The inhalers do run out and once you no longer taste the medicine its nothing but aerosol. more

nasty and rude nurse 10/5/2011

I feel very disappointed, I moved from a different city and took my children for their physicals. The nurse was the bully type never smiles, rude and insensitive. She is the type that will lecture you for anything you say in front of the kids. I really think she bullies her co-workers and has an attitude problem. She is insensitive to children, she should work as jailer instead of with children. I will not be back. I wouldnt recommend this doctor unless you like to be mistreated and be told. more

worst experience ever 6/4/2011

I have been going to Kubena for several years now but we have had a couple of horrible incidents and I will never be back. They got rid of their best employee Ryan and the people there are dishonest and the care is terrible. They told me that they took my insurance and then turned around and said they didnt. Now I have a huge bill. I would not recommend this office to anyone. more

BE WARNED!! 4/10/2010

I asked Dr. Kubena to be the pediatrician to my first born son. She was not recommended, her office was down the street from us. We interviewed her beforehand and she seemed ok. When he was born, we asked that she circumcise him. He was born at Methodist Hospital. After she performed the procedure she came to my room and told me everything went well. When he was brought to me, he was in a blood soaked diaper and his penis had been skinned to his shaft. I immediately called her to ask her about it, she told me that was normal and that was the way it was supposed to be. The nursing staff got a hospital administrator to come see him. He was immediately seen by a pediatric urologist who told us he had never seen such a botched circumcision in all of his career. My son required daily care for over a month. When I confronted her about it, she told me it was because his (penis) head was too big!!! REALLY?!?!!? A complain to the Texas Medical Board was filed but nothing was done. She will be sued as soon as my son is old enough to present a suit against her for the scarring that he will have to endure for the rest of his life. He is only 3 now. The nursing staff at the hospital told me off record this was not the first time this happens with Dr. Kubena. Cons: READ BELOW! more

Worst Staff Ever!!! 4/8/2010

Dr. Kubena is a wonderful doctor and if it was not for her I would never go back. The receptionist and nurse are so rude. If you have a question do not call the office unless you want to get attacked. The nurse jumped down my throat when I asked a simple question in regards to an inaccurate mark she put on my childs medical record. The receptionist feels so entitled that he said my child was no longer a patient, because of a billing question. Dr. Kubena is terrific, but I'm sure she is not aware that her staff scares off patients. Pros: Great Doctor Cons: Terrible staff more

Good doc but could find better 12/22/2009

Dr. Kubena is a very friendly doctor and interacted well with my child. Although very nice, we did feel she was not as thorough as other providers we had experience with in the past. On several occasions, measurements of my child were inaccurate, once showing that my child shrunk in length by 2 inches in a 3 month time frame. Additionally, I tried to schedule appointments for well-child exams in advance and was told I would have to call the week before. This made it difficult to plan for my work schedule if the time available did not work into my schedule. Due to these concerns, I chose to take my child to another provider and requested my records to be transferred. The office staff did not forward the records in a timely manner and were very rude when I inquired about the records. There are so many options in San Antonio for great pediatric care...this would not be one of them. Pros: Friendly doc Cons: office staff and thoroughness more

Wonderful pediatrician 8/5/2009

Dr. Kubena has been boys our boys' pediatrician for 5+ years. We love her to pieces. The office staff are amazing, from the reception desk all the way to the nurses. Ms. Kimberly and Ryan in particular out side of the Doctor are our favs! The Doctor herself is practical and has never steered us wrong. I recommend her as a pediatrician to everyone who has young kids that I know. Pros: Private office, one doctor, excellent staff, remembers names Cons: It's a little bit of a drive (FOR US) more

Wonderful Pediatrician, used by our family for years! 7/28/2009

Dr. Kubena has been my daughter's pediatrician for almost 7 years. She has an awesome office staff that really has a way with kids. The office itself is conveniently located and pretty easy to find. They are always there when you need them! Dr. Kassia, (as my daughter likes to call her), has become not only a reliable resource for care, but also a friend of the family. We have already signed up our soon to be born daughter for her care! Pros: Affordable, Friendly, Convenient more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Oakland Estates, Northside
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