Hello Brenda, I am writing this morning just to educate you and maybe even caution you when working with Kristy Davidson and the store Kristy's Trends. I am not underestimating your business sense, but I urge you take very close inventory of your gowns while they are in the care of the store Kristy's Trends. While I was in the store making a payment on my wedding gown, which was in layaway, Kristy herself received a phone call from a woman wanting to know the status of the sale of her gown. Even though it was in the system, Kristy nor any of the sales team could locate this dress, and there was no sales receipt for it either. When Kristy got back on the phone with her she told the woman she did not have the dress and of course the lady was upset. I knew this because of Kristy's reaction in telling the consignor she(Kristy) did not know what she(consignor) was talking about and that she must be mistaken because the dress was not in her shop. I just feel that a good business woman would not give such a nasty attitude to someone who brings her merchandise and helps to make her bread and butter, but would rather try to resolve the issue in a manner that could work for everyone. Should a dress get lost? No, that is your business, but things happen and you should be able to defuse a potentially heartbreaking or business costing situation in a professional manner. I also read that you have all of your dresses in plastic bags, which I think is essential :). However none of her dresses that are out are kept in bags. They are all loose on the racks, which is not such a problem, but if someone purchases a dress and puts it in layaway the dress is SHOVED in this overstocked storage closet of a stockroom, and not protected at all. When I say shoved I mean the dress has to be shimmied in between other dresses, like on the goodwill commercial. When I picked up my dress there were redish colored stains that about made me faint when I saw them, as any bride would do. These spots were obviously not there when I purchased it, and the kicker was she looked me right in the eyes and promised me that she had already cleaned it, because that is ""policy"" before it leaves the store. The dress was not cleaned or steamed and brought out bagless for me to take home!!! I asked for my dress to be cleaned and this infuriated Kristy for some reason. There were obvious spots so I do not understand why a consignee would ever want a dress to walk out of their store in that condition, especially a wedding dress that is going to be put under a microscope. I am planning on writing a full review later that you can read, but I wanted to make some areas of business etiquette known to you and about the situation with that poor woman's dress she lost. I would think that someone knows what store they are consigning something special to them to.