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Krause's Automotive - 6 Reviews - 747 1/2 S Mill St, Lewisville, TX - Auto Repair Shop Reviews - Phone (972) 221-8743

Krause's Automotive

747 1/2 S Mill St
Lewisville, TX 75057
(972) 221-8743
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They did an out standing job even fixed a small issue with no charge. Also Lance and Dean are really at Customer interaction. I will be moving all my None warratly cars to this sh...


All reviews seem positive

Editorial review from Citysearch 6/6/2013

Krause's automotive came highly recommended. I had brought a few cars there for work and after spending several thousand dollars there and thought it was a fair group of mechanics. The prices were decent and the work was moderately competent although they suffer slight communication issues, but overall an honest place.\r \r I had a car with flood damage sent to them for diagnoses. Lance from Krause’s was informed of the situation in much detail. We had discussed via phone, the damage to the car and he assured me that they would look at it. Based upon this I had the car towed out there, at of course, my expense. \r \r When it arrived, I called an again and verified that the car was in their care. Lance confirmed their receipt of the car and again assured me that he would have a cost for diagnoses soon. Some many days later, I was told via email they would not work on the car.\r \r It smelled musky and that was too much for them to cope with being the natural standard of cleanliness in the automotive repair industry, that statement is rather absurd. They were not interested in putting a new battery in it and lock cylinder to see if it was capable of restoration, regardless of the clear understanding we had prior to me having it towed there.\r \r When I called to clarify I was met with attitude and insult without reason. I was told that the bill was outstanding for the tow and that my business was not wanted. The prior several thousand spent there was fine, but not this business. Regardless of the other car and the Mercedes which needed thousand of dollars of work, and regardless of the other vehicles from the circle of people which I had been referring there, the response for the classic 1974 SL convertible was, NO and again expressed with a lining of insult. \r \r Krause’s Automotive no doubt had been a good place, built on customer satisfaction and work ethic. This is decomposing and will continue to as many businesses in successes find apathy and fail. Look elsewhere for you foreign car needs\r more

null 6/18/2012

They did an out standing job even fixed a small issue with no charge. Also Lance and Dean are really at Customer interaction. I will be moving all my None warratly cars to this shop to work on. Pros: null Cons: null more

Wonderful customer service 4/16/2008

Krause Automotive has really great customer service. I've taken my Mercedes C320 to them at least four times. They always call me with an estimate so I know what to expect before they do the work. They really know their mechanics, and their prices definitely beat going to the dealership. They even helped me get my car towed for free once when the alternator went out - they suggested I use my extended warranty, which I hadn't thought of. I can tell they genuinely care about their customers. Pros: knowledgeable, friendly, good prices, trustworthy Cons: can't think of any more

Terrific, GREAT Customer Service 1/29/2008

When Christian Brothers could not work on my VW Beatle they sent me to Krause Automotive. For the SECOND Time in two weeks they have taken Great care of me. The first, for the original issue then the second to fix a Problem that a routine oil check caused. They also helped me to get my money back for the second issue it was in for. I recommend to the Highest Extent!! more

Outstanding Customer Service - Best Mechanic in Dallas for Mercedes Benz 12/17/2007

I was sent to Krause's from Christian Brothers Automotive when they couldn't service my Mercedes Benz. The men there were incredibly knowledgeable and helpfull with that situation. Additionally, I've called there on several occasions to just ask topical questions on my own in garage maintenance work and they were helpful there as well. Typically the mechanic will tell you to "bring it in and let them look at it" rather than help you themselves. Going forward I will always use Krause's Automotive if I can't fix it myself. Pros: Accuracy with Diagnosis, Service time, Honesty, Price Cons: Location more

Great customer service and honesty. 7/17/2006

Krause's garage has very knowledgeable mechanics. They are helpful and very honest people. I highly recommend this garage. more

Great Place to get Brakes done 5/30/2006

Was recommended by a friend to get my brakes done by them and I was very glad I went to them. They were very professional and took me in and showed me my old brakes and what they should look like. Location was easy to find. Prices were competitive with others and they were very fast too. Will definitely recommend to others. Very knowledgable mechanics! more
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Owner Message

  • The expert technicians at Krause's Automotive provide the highest level of expertise and customer service for everything from routine maintenance and tune-ups to major mechanical repairs. Best Equipped for BMW, Mini, Lexus, Mercedes, Volvo, VW in Denton County and fully equipped for all computer diagnostics and vehicle repairs Bumper to bumper maintenance and repairs Factory tooling & information conditioning specialist Brake Experts certified technicians Routine maintenance that satisfies manufacturers warranty State of Texas Recognized Emission Repair Facility We honor most extended warranty plans Work guaranteed for 2 years or 24,000 miles (Ask for details)BMW Performance programming if your car is under warrant maintain a computer history of work done, provide documentation that only authorized parts and fluids are used, and stamp your owners manual. Anything the dealer would make you pay for, let us handle it!Fair and honest pricing may see or hear ads with some place touting an unbelievably low price on a particular service job, but when the customer gets the bill its a lot higher because of additional materials and labor required. We believe in shooting straight with our customers, and providing a good, fair value. Be sure to check our Web Site Special! 972-221-87437:30 5:30 Monday-Friday, Saturday by appointment