While a agree that pellet stoves are a great way to heat your home, i would think twice before deciding to deal with this company.
In my experience, i had bought pellets for my stove months in advance in order to save money on the overall purchase. If you buy early, Kowalske's offer a percentage discount on your entire order. Upon fall coming around, i called trying to set up a time to pick up my pellets and could not get through to the company at all. Upon none of my messages being returned, i stopped in the store only to be told they had no pellets available for pick up. I could see they had TONS of pallets of pellets in the back, yet the pellets i had already paid for months in advance were not available. I was told to call at the end of the week, which i did only to not have my call received or returned. I called again the following week (twice), again, only to not have my calls returned.
Finally, i stopped into the store again and questioned the amount of pellets that were in storage and the location of mine. I inquired as to why i was paying a ""storage fee"" if my pellets aren't ever there.
After this conversation, i was able to pick up my pellets later that day. I have also talked to a few friends who also have bought pellets from this store and they have had nothing but a hassle trying to obtain their order as well. Interestingly enough, they also informed me they weren't paying a ""storage fee.""
So overall, i received poor customer service and questionable up-charges and fees.
Ps: You can buy the pellets cheaper at Menards-