The first reviewer has far more patience than I for B.S. as I have just had my first and last experience with this establishment.
Two weeks ago to the day, I stopped by Southern States and they recommended this company. I expected good, prompt service at the least. Boy, was I wrong..
The counter person said 2 weeks, 1.5 if I was lucky. I was given nothing to show to claim mower when done
.Today, 2 wk to the day, I returned. I was informed that 2 weeks was an estimate on the LOW side. Nothing had been done to it.
I stated, fine, I want it back and will seek help elsewhere.
Apparently the counter man didn't describe the Honda Push mower as the mechanic was looking at riding mowers. When we sorted THAT out, he said ""nothing is done because we are waiting on parts. To wit, a carbeurator and a cable. Now, no one called to advise me of these things, I guess I was just expected to fork over my life savings on completion. He also advised, Honda makes no carb kits, the wrong thing to say to the person who sold and maintained the first Honda's in this country in the seventies. A whole carb was needed? It couldn't be cleaned? At this point I knew I was dealing with a parts replacer, not a mechanic. A mechanic can clean a carb, a mechanic can fit a cable sheath, or make a replacement for anything.
I am 62 and can hardly breathe and the guy didn't even offer to help me get it into my car. As I was leaving, I stopped 2 potential customer's from making another mistake. I also stopped by Southern States and advised the manager, Mike of what Knabe was doing. He said he will no longer recommend them to their customers.