They offer several different services at different prices. There prices are better than other services in the area. They are accessible by telephone. They have one lift truck that they rotate and we had stuff that kept getting stuck in the bottom of the can and the owner offered to send the lift truck around just for us. There are several different bill options and cycles. You can have them pick the items up at the door or you can pay a different price to have them pick up at the curb. You can provide a trash can or pay for them to provide one.