I have been in our home for 10 years. Over the years several of my neighbors complain about the management here. They have taken out the volleyball court, basketball court and the swings are broken. I got my first experience with the horrible customer service when I was one day late on my homeowners association. I mailed it in time, but because it arrive two days after the 1rst. I was charged a $25. late fee. The envelope showing the date I mailed it was conveniently missing. I fought until August to have that stupid $25 taken off my account. This year, they turned in over 60 homeowners for non payment of HOA fees. The claim is filed in small claims court. The HOA charges $100 to turn it over to an attorney + the $25 late fee, The attorney charges $300, plus $100 to file (They file all 68 at once - the actual small claims charge is $40 each). So, the $250 HOA bill turns into $750 when it could have been avoided if they had at least one ounce of customer service. My neighbor has 5 kids and is struggling to make ends meet. She barely keeps up with her mortgage payment. She could have made payments to get caught up on the $250. Kirkpatrick screwed her. There are 5 foreclosed homes out of the 20 around mine. That attorney hired my Kirkpatrick potentially received $350 x 68 for each person that Kirkpatrick turned over. I just think that Kirkpatrick could have done more. I compare this to the school rental fees if someone doesn't pay. The school files in small claims court. Most ALL of the parents pay before the court date. They charge $40 to file (actual fees) and all 100 or so parents are managed by ONE person. When all of the 68 homeowners pay their HOA fees, this ONE attorney's office makes over $20,000 off of Kirkpatrick. My experience in the few times I have spoken to them is they are uncaring, intimidating, bullyish and greed. I am getting involved with the HOA to recommend other management companies for our subdivision, since I have get few notices I have had to call to find out when the next meetings are.