It is unfortunate that many people who post reviews here do not take the time to realize that there are three different King's Transmission locations and that they have different owners and are in fact totally independent of each other, so often people make slanderous comments aimed at the wrong business. This happens all the time and GINO A, and KAIAMICHELLE are two perfect examples of this. These two people have never been to my establishment, as I have taken the time to research my entire customer base and can find zero records of these folks in my system. I certainly won't make this review about me and my skills in customer service, because there are always two sides to every story, and it seems that perception, while often influenced by emotions and not strictly driven by logic and reason, can be extremely difficult to address in this type of forum. Far too many people in this world, feel justified by telling lies, or simply embellishing the facts, be them positive or negative, and that is a problem I have zero ability to correct, as this is an individual character issue. I certainly would like to think that people can and will take responsibility for their own thoughts, feelings and actions, but societal influences and character traits are individual issues each person must correct on their own.