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Killer Dana - 5 Reviews - , Dana Point, CA - Retail Shopping Reviews - Phone (949) 489-8380

Killer Dana

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Dana Point, CA 92629
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(949) 489-8380
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Reviews

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Best

A rash guard I ordered for my son was too small. I returned it without incident. They refunded my money fast and without any problems whatsoever. I wouldn't hesitate to do bus...

Worst

I ordered around $400 worth of clothing to Australia. Once I submitted the order it took 4 days until it was actually "shipped" however the package is still in the US. I paid $40 ...

shocking online service 12/26/2012

I ordered around $400 worth of clothing to Australia. Once I submitted the order it took 4 days until it was actually "shipped" however the package is still in the US. I paid $40 for the international express mail service however they sent the package on a global mail service which will take up to 5 weeks and the tracking information does not work. There customer service contact centre is a joke. All you get back is an automated message which doesn't refer to your message at all. If you dont want serious hassles then stay away from this website. It is run by a bunch of amateurs more

Good experience with Customer Service 1/17/2012

A rash guard I ordered for my son was too small. I returned it without incident. They refunded my money fast and without any problems whatsoever. I wouldn't hesitate to do business with them again! more

Terrible customre service 3/19/2009

I paid for express delivery ($18) and five days later when I didn't see my order I called them to find out it hadn't even been put in the mail. If you pay nearly 20$ for delivery don't you think they should make an effort to put them in the mail? They also did not include one of three items I ordered. I'm done with this place. more

Great product, crappy customer Service 12/29/2008

I ordered some things for my girlfriend for Christmas off there site along with a pair of board shorts for myself. Everything came in fine but when I opened my board shorts, the plastic sensor was still on them. I emailed them to try and get a solution and was told to take it into a local store that uses these sensors with my receipt and they would take it off for me, wrong!! 2 stores have asked how I got them and 1 refused to even touch them. Now I have to call Killer Dana and they are going to mail me a return slip. Not pleased with the customer service I got. Yes it was an online order from a shop but didn't someone think to take the tag off these when they put them into the box, it's not like it wasn't obvious!?! more

Great surf shop! 9/20/2005

this is a really great surf shop! they have a great selection of different surf, skate, or snowboarding brands. they carry both girls and boys clothes and plenty of accessories as well. it's a small but really cute store located in the heart of dana point, just down the street from Harbor House, the 24 hour diner. They also carry their own line of outerwear with the "Killer Dana" logo on it, which is popular among the locals. more
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