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Kidz Shooz - 5 Reviews - 3 W Lancaster Ave, Ardmore, PA - Shoes Reviews - Phone (610) 645-9445

Kidz Shooz

3 W Lancaster Ave
Ardmore, PA 19003
(610) 645-9445
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Retail Shopping , Apparel


Kidz Shooz - Ardmore, PA
Kidz Shooz - Ardmore, PA
Kidz Shooz - Ardmore, PA
Kidz Shooz - Ardmore, PA
Kidz Shooz - Ardmore, PA


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( 5 )


All reviews seem negative


I agree with these reviews...AWFUL customer service from the man who manages/owns (?) the place. The biggest reason not to go (in addition to the irrational behavior from the guy)...

Editorial review from Citysearch 3/16/2014

The man that owns the store is very dishonest and very rude. My daughter had a major growth spurt. When I walked into the store and explained to the man that her shoe was hurting her, he measured my daughter's foot to be a size 13 and made me feel like a horrible parent. He bought out an Italian made shoe that was a 12.5 instead of a thirteen. I didn't realize that it wasn't a thirteen until I got home. He let her wear the shoe out of the store, but it still looked brand new because she wore them to the car and I removed them from her feet right away. When I called to exchange the shoe because I felt like the shoe wasn't a true 13, which is a 31 in Italian cut, he instantly was rude over the phone and right away said it couldn't be exchanged. I kindly said ok and hung up the phone. He will never ever get another dime from me and the service is horrible. Please don't allow this man to do this to anyone else by stopping his business. It's one thing to have nice shoes, but not when you have to deal with someone that just wants to make money. more

AWFUL 6/5/2011

I agree with these reviews...AWFUL customer service from the man who manages/owns (?) the place. The biggest reason not to go (in addition to the irrational behavior from the guy) is the horrible return policy which says no returns whatsoever after 7 days. We are paying about $50 (in some cases more) for a pair of children shoes, and you cannot return them within 7 days. I feel like the place takes advantage of the shopper because there aren't too many options in the immediate area to buy kids shoes. Oh, and the store is TINY...touch to maneuver if there are multiple shoppers and you have a stroller. Terrible experience. I will gladly drive the extra 15 minutes to another store. more

I will never shop there again 1/18/2011

A week ago i bought sneakers and 'snow boots' for my 5 year old daughter. The boots did not look to me like they would be totally waterproof but the man in the shop insisted that they were. Several times during the fitting i asked again and received the same reassurance. Even just before i paid, I asked if she were to talk through a puddle would they be ok, and again the answer was yes. Today the snow turned slushy and my daughter came home with soaking wet feet! Straight back to the shop we went, to be told i should let them 'dry out'!! The man is insane!!! Then he changed his story to stay they are water resistant. He would not give me a refund nor an apology. I told him i would never shop there again. more

Really Horrific Customer Service 8/25/2010

After years of buying shoes for my 4-year old daughter and spending a considerable sum over this period, I went in to exchange a pair of shoes that were too small and the wrong color. I had bought these shoes with another pair that were much larger and brought both shoes back to show that the smaller pair was a mistake not only in color but size. I had assumed that the wrong shoe had been placed in my bag. When you compared the two shoes, the pair I wanted to return was a full inch shorter. I pointed out that he hadn't even stocked that shoe until May and that he was still selling it so he knew that the shoe was recently bought. When I brought them in, he said ""We didn't sneak them into your bag!"". I was stunned. We had been in the store the day before buying two pairs of shoes and socks for over $150 and my daughter was wearing a pair of sneakers that we bought in his store in March. I reminded him of this, that he knew that her foot hadn't grown since March, that she still fit into the pair of shoes bought in May and he replied, ""I will look though the May receipts and that will tell us what is what."" After waiting 20 minutes, he came out from the back waving a receipt pile banded by a rubber band and said that he had looked through each one and couldn't find my sale. Period. I went home and easily found my transaction through my online banking within a few days of when I thought I had bought them. I called him and all he would say is ""Store policy is 7 days"". I had buying shoes every couple of months over the last 4 years, usually two at a time, so he knew that I didn't EVER return anything. Even this time, what I had asked for was the right color shoe in her shoe size. This he wouldn't do. more

I HATE this store--horrible customer service 7/7/2008

My son is now 4 years old and despite spending nearly $1,000 in this store over the period of time, the owner refused to make good on a return as it was outside of their incredibly restrictive 7-day return window. The reason it was beyond the 7-day window was because the owner takes a lunch break from 2 until he feels fit to return, and despite me being there between 3 and 4:30 every day for a week, the store was never open for me to make a return. When I mentioned this to the owner, he said it was my responsibility to call to ""make arrangements"" so they'd have been there to accept the return,\r \r As if the return policy were not bad enough, the healthy dose of bad attitude that went along with it insures I will *never* spend another dollar in this store. Pros: Decent selection of boys' shoes; try them on here, buy online. Cons: Miserable customer service, restrictive return policy more

Worst Customer Service and Bad measurement for young children 1/30/2008

I bought 4 pairs of shoes for my niece in this store all costing about $70. Later I called because she was not walking correctly in the one pair of shoes. The man working in the store did not measure her width properly and rushed us out of the store to get to other customers. \r \r I went to return the shoes 2 days later and they would not credit my card. I was given a store credit. The owner was there and she was extremely rude and bothered by the fact I wanted different shoes. If they are a childs shoe store they should know better that a 13 month old baby needs good shoes that fit properly when they are new walkers. I was never so upset be treatment from a store before. Their receipt states ""7 day return policy"" but it does not tell you about store credits only.\r \r Do your child justice and take them to Buster Brown or Stride Rite. They stand behind their products. Cons: Tiny Store, Not Clean, Poor Customer Service. more
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Additional information

  • Hours:

    Monday-Friday 11am-7pm Saturday 10am-5:30pm Open Sundays seasonally
  • Payments:

    Master Card, Visa
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