My son who is 15 months has been in need of his first haircut so since I had taken my other kids to this salon at one point or another, we called there. We made the appt on sunday afternoon for monday10:30. We were running a few minutes late in the morning and I decided to call the salon 30 minutes BEFORE my appt to let them know we would be 10-15 minutes late. The receptionist said that was NOT A PROBLEM. When we a arrived, there was a baby still getting his hair cut. We walked into the waiting room where we met a cute little girl that just finished her cut. We waited about 8 minutes and the ONLY hair dresser finished snipping off the ends of the baby in her chair, great, our turn, so I thought. At that same time a lady walks in with her son who was about 5. She starts getting a little snippy (no pun intended) with the receptionist and hair dresser and she kept stating that her appt was at 10:45 which time at that point was already about 10:50. Obviously they were telling her that we were also waiting but she didnt care. The hair dresser glances at me again and proceeds to take the 5 year old instead of us w/o even an apology or explanation of what was going on. The Receptionist didnt say anything to us either! If there was a kid already in the only stylist seat when we got there and a kid that just was finished b4 him, how would us being 8-10 minutes late even be an issue as to skip us (my baby's cut wouldnt have been more than 10 minutes!)? I waited a few more minutes and still no info so I left. The staff didnt even bat an eyelash so they have lost 5 clients (my kids) as well as anyone else I know. I got in my car and went to the Yellow Balloon in SM ...great experience there! Lastly, the cuts I witnessed at Kids Kut were at best sub-par especially for a boy (dork city). Everyone had the same hair-do that some mid west mom could have created in her 70's formica kitchen with orange handled scissors (great if you want a future mini Jeffrey Dhammer)! Pathetic!
Pros: Clean, kid friendly eatery next door
Cons: Valet in a dinky shopping center, bad customer service, Chop shop feeling, not good 4 baby's 1st cut!