I bought a bed & dresser & was delighted as they are the only toddler furniture store in the area. I originally asked for just a headboard & a footboard & told my sales person who is a manager that's all I needed, that I already had a bed. We spent the first bit of time searching catalogs that sold those items only & found it was more cost effective to buy a bed. While she was inputing the sale, she asked if I need a bunkie board. Then she looked at my daughter & said I probably don't need it because my daughter seemed calm. I asked her what it was & she said it can be used for extra support for when kids jump on beds. I then told her I needed it as my daughter jumps continuously on beds. The bunkie board was $80. When my husband picked up the furniture she had to close the store down to get the items, then realized we owed a balance so they had to go back to the store to pay. My husband said she was very disorganized & seemed frazzled. Then he realized the items would not fit when during the sale she literally looked at my car from the window a& said her son had the same car & I didn't need to have shipping. When we put the bed together, we found the bunkie board did NOT fit over or under our box spring. Only to find out you use one or the other. The sales manager never took the time to use her expertise & find out exactly what I had. She should have known if all I needed was a foot & headboard that I had everything else. In fact, I am the consumer & not the expert & purchased items based on the info. she gave me. Well, after one week of phone calls of which her tone and customer service skills were unacceptable, they did not take it back. I was very calm & really felt that neither I nor she asked enough questions during the sale & now I'm stuck with a huge full-size bunkie board that they keep in stock & should take back or give store credit. She wouldn't let me talk to the owner & they did not call me back to give final resolution, I had to call
Pros: cute furniture, seems good quality so far...
Cons: VERY poor customer service, disorganized, sales people with lack of knowledge &skills