My son has been seeing Dr. Leffel for 3 years. We like Dr. Leffel, and Dr. Crary. They really listen, and attentive. Dr. Gomez, and Dr. Kosanke did not let us finish addressing our child's symtoms, and concerns. Both cut us off fairly quick. The nurses are nice, and very good w/ kids. The staffs are loud, and inconsiderate. Several time, we feel that there are missed comunication between Dr. and front office/appt desk. I have never received a satisfied answer from the front desk, always have to check again w/ the RN or Dr.. The office is closed to us, and we like Dr. Leffel, and fortunately, our son is healthy so we can put up w/ the lousy staffs, and occasionally other Dr. I would recomment this book to the Dr., Diagnosis - Dispatches from the frontlines of medical mysteries by Lisan Sanders. "too often it is the ancient skills, of touch and of attentive listening, that serve the physician, and her patients, best of all."