When I visit this particular location, they are often out of Original Recipe (their specialty) and I have to wait for them to prepare more. That's fine except for sometimes they are not forthright. On one occasion, I placed my order and was told they had just dropped some fresh chicken and it would be around 10-12 minutes. So I left for a few minutes and returned to discover they still hadn't dropped the chicken. The girl at the drive-thru lied because it was near closing time and they were hoping to avoid preparing more. On another occasion, they didn't say anything about not having the Original Recipe I asked for, they just made up the difference with Extra-Crispy without telling me, which I did not discover until I got home.
While the service here is sometimes good, it is the examples above that stand out.
Cons: Inconsistent Service