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Keypoint Credit Union - 2 Reviews - 505 N Mathilda Ave, Sunnyvale, CA - Credit Unions Reviews - Phone (408) 245-0104

Keypoint Credit Union

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505 N Mathilda Ave
Sunnyvale, CA 94085
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(408) 245-0104
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Banks , Credit Unions

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Legal & Financial

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So this weekend really finished me off with KeyPoint Credit Union. As I type this it is Saturday 8/9/2008 their online banking system is completely down. :( I have no access to...

This bank can not promise you access to your money 8/9/2008

So this weekend really finished me off with KeyPoint Credit Union. As I type this it is Saturday 8/9/2008 their online banking system is completely down. :( I have no access to my money nor to my account balance. I called them and they told me it will be down until Monday! They said, ""A server went down."" Pros: Free Atm usage Cons: website access is not easy, identity theft is common with thier customers, phone system is horrible, website is not user freiendly when it is up more

Mind-boggling policies and poor customer service. Next please? 11/7/2006

Keypoint used to be a great credit union when they were known as AEA, but over time, as they've gotten bigger, they've started to become more distant from their customers. From obtuse phone trees, long hold times, and by making it very difficult to get things basic business done (like re-ordering debit cards and checks), they've made it inconvenient to bank with them. For example, to verify identity, be prepared on the phone to give a drivers license number, the last four degits of your credit cards, the ability to verify recent transactions, and other questions in a process that takes several minutes. Done in the name of privacy protection, they say everyone's social security number, mother's maiden name and date of birth are available on Google. How's that for a scare tactic? All sounds like a mechanism to decrease phone calls, and ultimately costs. Do you want a bank that will work for you, or one only interested in getting you out of the way? Pros: Free online banking Cons: Inconvenient policies, locations and bad customer management more
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